AV & digital signage support
Investigate unreliable screens, media players, connections and control systems. Work through the symptoms and identify what needs fixing.
AV. IT. The awkward bits in between.
Technical problems.
Practical answers.
Support for the screens, systems and software your business relies on. From finding an intermittent fault to building a tool that makes the job easier.
Built by NiceAV01 / Magpie
Meet Magpie.
A clearer picture of your digital signage network.
Illustrative interface. All devices and screen content are fictional.
Where we can helpDigital signageAV & IT supportMonitoringAutomation & custom tools
What we do
Start with the problem.
Some jobs need a repair. Some need a better process. Others need a small piece of software. We help work out which, then get on with it.
Monitoring & diagnostics
Bring device status, screenshots and incident history together so your team has something useful to work from when a fault is reported.
Automation & custom software
Replace repetitive admin, connect systems that do not talk to each other, or build a dashboard around the information your team actually needs.
Magpie / A NiceAV product
Before you send someone out, take a closer look.
Magpie monitors Windows signage players and helps your support team investigate faults remotely. See the last screenshot, check the player and review what happened.
Explore MagpieKnow where to start.
See which devices are reporting, which have incidents, and which need a closer look.
Put the fault in context.
Use screenshots, application status and incident history to work out the next step.
Try the appropriate fix remotely.
Restart a monitored application or reboot a player when needed. Automatic recovery follows the configured monitoring policy.
Working with NiceAV
A straightforward way to get started.
You do not need a finished brief. A description of what keeps going wrong is a useful starting point.
Show us the issue.
Tell us what the system should do, what it does instead, and what you have already tried.
Choose a sensible route.
We discuss the options and agree the scope and cost before starting the work.
Make it useful.
Implement the agreed work, check it against the original problem and explain how to use it.
About NiceAV
NiceAV brings together AV support, digital signage, IT and software development. Magpie grew out of the same practical question that runs through the work: what would make this easier to diagnose, manage or fix?
Talk to Callum
Tell me what’s giving you trouble.
A screen that keeps going offline. A process that takes too long. A tool you wish existed. Start with a short email about the problem.
callum@niceav.co.uk